Address: , Cairns QLD 4870
3.0 based on 1 reviews
This score is a compromise one. The great things were the flight up in early morning , and the friendliness and enthusiasm of our guide Bridget who provided a very informative and personal tour of Cooktown and its sights and left us in a good mood after lunch at the Lions Den Hotel. The disappointing aspect was the interaction and then non-interaction with the company's Customer Service Manager (CSM). We booked the tour six weeks previously but at 5pm the day before we were told that instead of returning on Mulligan Highway , we would be returning via Bloomfield Track and Cape Tribulation, because the two-day tour had come up the Mulligan in reverse of their schedule - apparently relating to ease of traversing the Bloomfield southward following past rain. As we had already been to Cape Tribulation and on the Bloomfield Track, but not the Mulligan, we requested that our arrangements remain. The CSM refused to adhere to our contracted itinerary , and after further discussion, she put us on a shuttle bus service (run by another company), which meant we missed out on some stops on our itinerary.. The CSM would not confirm in writing as requested and very disappointingly did not try to contact us that evening or the next day to see if we arrived in Cairns safely. In summary, a great time in Cooktown and disappointing customer service.
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